Airline delayed baggage delivery.




Groundcare Solutions

      Brook Farm
      Bath Road
      Colnbrook Village
      SL3 0LU


Enter your "Airline customer reference number"   (e.g. LHRBA87437)
Enter your Surname

"Bag Not in our System Yet" - Means that the item is being collected from the airport. Shortly you will read "Received into Branch" - thank you for your patience.
"Received into Branch" - Means that we have the item in our warehouse and it will be allocated to a driver. Later you will read "Loaded onto a Vehicle" - where possible the majority of passengers will receive a phone call to confirm an accurate time of delivery. Normally this is around 30 minutes prior to delivery.
"Loaded onto Vehicle" - Means that for "local" deliveries you will receive this item that day - we can deliver late into the evening. If you live further away from the airports this can mean the item will be delivered the following day.
"Dispatched ETA" - Means that bag is now on the road and the ETA is an estimate. Again your patience is appreciated.
"Returned to Warehouse as a Non Delivery" - Means we were unable to deliver and we will attempt again.
"Delivered" - Means ... delivered ... however it may be that the bag is subsequently refused. Once returned we would arrange a further attempt.